All orders must be placed before 5pm in order to be delivered the next working day. All orders placed after 5pm will be delivered in 48 hours. Orders placed after 5pm on Friday or during Saturday/Sunday will be despatched on the following Monday for delivery on Tuesday.
Delivery is free anywhere in the UK* when spending over £45 excluding VAT. Orders below £45 incur a delivery charge of £6.75 for delivery the next working day.
* Deliveries to the Isle of Man, Highlands and Islands, Northern Ireland and the Channel Islands are subject to a minimum delivery charge of £22.50.
Furniture orders will incur a delivery charge of £10 on orders of £100 (excluding VAT) or less.
Rebel Distribution Centres
Rebel has distribution centres throughout the UK and can deliver next day to most areas. Exceptions include the Scottish Islands, Isle of Man, Channel Islands and the Isle of Scilly.
Report a Shortage
If an item is missing from your delivery and not showing as a back order, this is considered a shortage.
Please report shortages to us within 3 days of receiving/placing your order and a redelivery will be arranged. Please contact us at firstname.lastname@example.org
Track Your Order
To save your time, please contact email@example.com and we will track your order for you.
When Will My Order Arrive?
The majority of items are delivered next working day anywhere in the UK unless you state otherwise. Any items that are not in stock will be delivered separately and free of charge at a later day from your initial order, usually within 2-3 days. We do not hold your entire order back if one item is on back order. Any orders for one off items that are backordered will still i incur a delivery charge. If you require any further information please contact firstname.lastname@example.org.
Returns and Refunds
Rebel has a no quibble returns policy. Simply email us at email@example.com within 10 DAYS of receipt of goods and a free collection will be arranged. You will receive a 100% credit within 30 days of our receipt of the returned product(s). Returned items must be unused and in the original unmarked packaging.
If an item delivered to you is faulty or broken, please contact our firstname.lastname@example.org team within 3 days and we will arrange for the item to be collected. A replacement will be sent to you the following day at no extra cost. Or alternatively, we offer a full refund.
Health and safety regulations dictate that we are unable to accept returns of any food or beverage goods.
If an item is missing from your order please check your delivery note to see if it is on back order. Your missing item will be delivered free of charge as soon as stock becomes available.
If this is not the case please contact our customer services team.
All shortages must be reported within 3 days of receiving your order.