Business Accounts

Why Open a Business Account?

Contact Us

Contact Information

Delivery Information

General Information
Rebel Distribution Centres
Report a Shortage
Returns & Refunds
Track Your Order
When will my order arrive?

FAQs

Company Information
Terms & Conditions

Rebel Reward Points


Love to Shop Vouchers

Where can I spend my voucher?

Recycling

Waste Battery Regulations

 


 

Business Accounts

Why Open a Business Account?

Credit facilities of 30 days and payment by cheque or bacs.
Contract pricing on your most used items and access to all special offers.
An order pad set up specifically for you, reflecting your most used products.
Special discounts for bulk orders.
Your own account manager to deal with your everyday queries.
The Rebel Reward Card entitles you to 1 point for every £1 spent. Please see terms and conditions.
Your internet account can be set up to include cost centres, order authorisation, spend history and cost centre referencing per order line. Your account manager will be pleased to explain these and other features in more depth.
Confirmation emails sent with each order
Access to quick entry tool which enables you to make an order simply by adding product codes
Access to expert advisors which include envelope and folder finders

 

Contact Us

Contact Information

Please call us on 0845 5000 101 (Calls are free if you are a BT or Talk Talk customer-all other calls are charged as a local call rate from anywhere in the UK.  Call our customer services team on: (020) 8946 9144

Address: Rebel Business Supplies Unit 3, 88 Bushey Road Raynes Park London SW20 0JH

Email: Contact our Sales Team: sales@rebelofficesupplies.co.uk

Contact our Customer Services department: customerservices@rebelofficesupplies.co.uk

Fax: (020) 8946 4648

 

Delivery Information

General Information

All orders must be placed before 5pm in order to be delivered the next working day. All orders placed after 5pm will be delivered in 48 hours. Orders placed after 5pm on Friday or during Saturday/Sunday will be despatched on the following Monday for delivery on Tuesday.

Delivery is free anywhere in the UK * when spending over £45 excluding VAT. Orders below £45 incur a delivery charge of £6.75 for delivery the next working day.

*Deliveries to: The Isle of Man, Highlands and Islands, Northern Ireland and The Channel Islands are subject to a minimum delivery charge of £22.50

Furniture orders will incur a delivery charge of £10 on orders of £100 or less.

Rebel Distribution Centres

Rebel has distribution centres throughout the UK and can deliver next day to most areas. Exceptions include the Scottish Islands the Isle of Man, the Channel Islands and the Isle of Scilly.

Report a Shortage

If an item is missing from your delivery and not showing as a back order, this is considered a shortage.
 
Please report shortages to us within 3 days of receiving/placing your order and a re-delivery will be arranged.
Please contact us at mailto:customerservices@rebelofficesupplies.co.uk

Returns And Refunds

Rebel has a no quibble returns policy. Simply email us at customerservices@rebelofficesupplies.co.uk within 10 DAYS of receipt of goods and a free collection will be arranged. You will receive a 100% credit within 30 days of our receipt of the returned product(s). Returned items must be unused and in the original unmarked packaging.

If an item delivered to you is faulty or broken, please contact our customerservices@rebelofficesupplies.co.uk team within 3 days and we will arrange for the item to be collected. A replacement will be sent to you the following day at no extra cost. Or alternatively, we offer a full refund.

Health and safety regulations dictate that we are unable to accept returns of any food or beverage goods.

If an item is missing from your order please check your delivery note to see if it is on backorder. Your missing item will be delivered free of charge as soon as stock becomes available.

If this is not the case please contact our customer services team.

All shortages must be reported within 3 days of receiving your order.

Track Your Order

To save your time, please contact mailto:customerservices@rebelofficesupplies.co.uk and we will track your order for you.

When Will my Order Arrive?

The majority of items are delivered next working day anywhere in the UK unless you state otherwise.
Any items that are not in stock, will be delivered separately and free of charge at a later date from your initial order, usually within 2-3 days.We do not hold your entire order back if one item is on back order. Any orders for one off items that are backordered will still incur a delivery charge. If you require any further information please contact customer services.
Furniture items can take up to 3 days for delivery. Please contact us if you would like an exact date.

FAQ's

Company Information

Rebel Office Supplies was founded in 1998 and, like most success stories, began in a small office in Wimbledon, with 2 employees. It soon became apparent that although pricing was a key issue, so was service.
Over the years we have grown considerably, but never to the degree that we are unable to offer our customers all the support and help they need.
We have no call centres and no recorded messages - just real people with real product knowledge and customer care awareness.
We price watch on a daily basis and believe that we are the most competitively priced online stationery company in the UK.
If you have any queries or questions please do not hesitate to contact us:
email: customerservices@rebelofficesupplies.co.uk
Tel: 0845 5000 101/020 8946 9144
Fax: 020 8946 4648
Company reg No. 2901905
VAT No. 710 0272 01

Terms and Conditions

 All products remain the property of Rebel Business Supplies until full and final payment is   received

    Terms are 30 days nett.

    All orders are delivered within 24 hours, unless circumstances are beyond our control.

     Please allow three working days for delivery of furniture orders.

     Minimum order for free delivery £45.

     All prices exclude VAT.

    *Calls to our number are free if you are a BT or Talk Talk customer. All other calls are   

     charged as a local rate call from anywhere in the UK.

   All usage and purchases from our site will be governed by the Laws of England and Wales.
   Any disputes or claims arising from the use of this site and the materials contained herein shall
   be subject to the non exclusive jurisdiction of the courts of England and Wales.

Rebel Reward Card
The reward card is to be used solely to purchase the promotions on the website. Points are not accrued against contract priced items. Points accrued can be claimed against the promotions as per the Rewards page.
Definitions

Rebel Productions trading as Rebel Business Supplies controls and operates this site from its offices within the United Kingdom. The registered address is below.

Rebel Business Supplies

88 Bushey Road

Raynes Park

London

SW20 0JH

Company number – 2901905
VAT registration number – 710 1272 01

The contract / Our Contract / Contract information

We do business only on these terms of business, which (if you place an order with us) you agree to the exclusion of any other terms whatsoever and of any understanding or representation save as expressly stated in these terms or on our website.

You will have an opportunity to check and correct any input errors in your order up until you submit your order. The order is submitted by completing all the information fields on the Payment details page and clicking on the “next step review order” button.

During the order process you will be able to validate and amend any input errors in your order up until it is submitted to us.

This site offers an invitation to you to do business with us. Any order submitted by you is your offer to enter into a contract with us. Upon receipt of your order we will send you an e-mail confirming your order, with details of the products you have ordered and a total costing. We will accept your order, and become contractually bound to you, only: (i) if you have a credit account with us, then when we pick product for delivery or (ii) if you do not have a credit account, then on payment in full by you via credit /charge card  or pro forma invoice.  Our acceptance of your order will be subject to these terms and conditions and no other terms, and subject to availability of the items ordered.

We reserve the right to cancel all or part of any order, for any reason. Should this happen we would contact you to make sure you are aware. We reserve the right to refuse orders we deem to be of large quantity or placed by resellers.

Title or ownership of goods will not pass to you until we have received full payment and the goods are fully delivered.All liability up until this point rest with the user.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. In particular, we may pass your details to a credit reference agency for them to check against certain public and private databases. The credit reference agency may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

If your payment details cannot be authorised for any reason we will tell you.

Warranty disclaimer

Rebel Business Supplies are providing this Site and its Contents on an "as seen" basis and make no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement. Although we believe the content to be accurate, complete, and current, Rebel Business Supplies does not represent or warrant that the information accessible on this Site is accurate, complete, or current. Price and availability information is subject to change without notice.

Web Site performance / Use restriction

We and our suppliers own the copyright, trademarks, and all Intellectual property rights (“IPR”) to all materials contained within this site. None of which is to be used, downloaded, published transmitted or otherwise made available without our expressed authorisation in writing. Usage without authorisation is strictly prohibited.
We hereby grant permission to copy, print or distribute in hard copy sections of our site for the purpose of browsing and shopping, or for placing an order on our site. Any unauthorised use of the material on this site without the prior permission of us may violate copyright, trademark and other applicable laws. We respect all relevant trademarks which are marked accordingly.
If you wish to link to our site, written consent must obtained before doing so.
Reserve the right to change/revise Terms and Conditions
We reserve the right to change these conditions from time to time. These changes will reflect in the aforementioned conditions.
You will be subject to the conditions that are in place at the time you ordered product from us, unless there is a change required to be made by law or governmental authority. In which case it will apply to orders previously placed by you.

Pricing / VAT

Currency and VAT

The prices advertised on our site are in Pounds sterling and exclude VAT and delivery charges where applicable. VAT will be charged at the rate prevailing on the date of delivery of the goods.
Price changes

We reserve the right to amend any prices without prior notice to do so, due to the ever changing nature of the office supplies market. We will however strive to offer the most competitive prices wherever possible to do so.

Seasonal and Promotional pricing

Any pricing relating to seasonal or promotional products is only valid for the length of the promotion. We shall not honour any pricing after said promotion has finished.

Incorrect pricing

As our site contains a large number of products it is possible that some may be incorrectly priced. If any product has been incorrectly priced on the site, we reserve the right to take the below courses of action.

1. If the items correct price is lower than the quoted price we will charge you the correct price and deliver the goods to you.
2. If the items price is higher than the listed price we reserve the right to cancel and or amend any such orders before or after order has been confirmed and or charged to your credit card or account. We are under no obligation to provide the item/s to you at the incorrect (lower) price even after we have provided you with an order confirmation or dispatch note.

In some cases we may choose to honour the incorrect or lower price in order to minimise inconvenience to you. This is totally at our discretion.

In any of the above situations we will endeavour to contact you to keep you informed at all times

Volume Pricing

If you have a volume requirement for any item please feel free to contact us for improved pricing where possible.

Contract pricing

We reserve the right as per the above conditions to amend or cancel any contract pricing at any time, unless otherwise agreed in writing. This again is due to the ever changing nature of the office supplies market.

Delivery

Charges

Delivery within Mainland UK, Excluding Highlands and Islands and Northern Ireland (“The Serviced Countries”) is by our Carrier Fed Ex. Delivery is free of charge for all orders over £45 ex-VAT. Delivery under £45 is £6.75.

For any order submitted for delivery to “The Serviced Countries” we reserve the  right to charge an additional delivery cost to enable us to fulfill the order.

If the goods are urgent please contact us for details on our premium delivery services.

Please note that delivery of Furniture, and / or other items deemed to be in this category would incur a charge of £10, for all orders below £100. Please note that these deliveries must be made to the ground floor unless otherwise specified before the order is placed.

We do not offer to assemble the item.. Please note that there must be adequate free parking in order for us to make the delivery.
Requests for POD’s should be made in writing or logged as a query, no later than 3 days after the date of the invoice.

There is no minimum order value.

Location and address

We can deliver to the address where your payment card is registered, however an alternative address may be given. Any delivery address must be within the services countries, as previously laid out.

All deliveries must be signed for, please retain the dispatch note for your records.

Hard to reach areas

Deliveries charges that apply to “The Serviced Countries” and / or hard to reach / restricted areas will be outlined upon receipt of order. The delivery timescales for these orders would be 3-7 working days.

Re-delivery

We will attempt to deliver the goods 3 times. After the first attempt we will leave a card before attempting 2 further times after this period the goods will be returned to base.

If after this time you require us to attempt the delivery again we will have to re-apply the delivery charge previously paid

If a customer requests a re-delivery of an order that was refused when we first attempted to deliver, a second delivery charge will be incurred.


Back orders

Goods that are on back order will be delivered as soon as they are available, this will be at no further charge.

Bulk deliveries

If you require a large quantity of an item delivered please contact us directly to discuss delivery method and costs.

Return due to faulty goods

If there is a fault with your product within 6 months we would at our own discretion offer either a repair, exchange or a refund.

For the product to qualify for a refund or return it must have the original box and packaging complete with any accessories and or free gifts offered with it. We will not cover any faults due to neglect, misuse, normal wear and tear or damage caused as a result of an accident.

For all consumable items which covers all Ink, toners, ribbons, Camera films, and non rechargeable batteries the guarantee period is three months from delivery. This again is at our discretion.


Return due to damaged goods

The same conditions apply as the “returns due to faulty goods” section above with the exception that you must notify us within 3 working days that the goods are damaged.

If we are notified later than this is may restrict our ability to offer a full refund or return.

Returns due to incorrect item/s received

In the unlikely event that the goods delivered do not match you original order please notify us within 3 working days. Failure to do this is may restrict our ability to offer a full refund or return.

Upon notification within the 3 working day period we will arrange for free collection of the incorrectly delivered goods and then re-deliver the correct goods as soon as possible.

 


Returns due to incorrect product selection

For the product to qualify for a refund or return it must be in an “as new” condition with original box and packaging complete with any accessories and or free gifts offered with it.

All returns due to incorrect product selection must be made within 14 days of purchase.

Any refund for the above within the time limit will be to the value of 75% of the total purchase price excluding VAT and delivery charge.


Exclusions

Notable exclusions to our returns policy are – Special orders (black codes in the catalogue).

If you are unsure about any items returns status please contact us before placing the order.

Returns will only be accepted on food and drink products if the goods were received in a faulty condition.

Cancellation

The terms of our cancellation policy are as per our returns policy above. Again if you are unsure please contact us directly.

Shortages

Shortages must be reported within 3 working days. If we are notified later than this is may restrict our ability to offer a full refund or return. The above is again at our full discretion.

Refunds

Any refund will be made using the same method as the original payment. The refund will take place after the goods have been inspected, and found to be in re-saleable condition.

If the refund is due to the goods being of unsatisfactory condition we would normally aim to process the refund with 48 hours.

Payment and terms of payment

Methods

Any non account customer has the option to pay us by various different forms of credit card and debit card, including corporate cards.

Security

At Rebel Business Supplies, we take security very seriously and make shopping online as safe as possible.

No credit or debit card details are stored once your order has been processed. This is why you can save your delivery address but need to enter your card details each time you order.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

When will I be charged?

Payments will be taken on receipt of your order before delivery of goods.

Promotions

All promotions are subject to our standard Terms & Conditions and would adhere to the privacy and electronic communications regulations act (PECR) 2003, we will offer a valid opt out option.

Privacy

Rebel Business Supplies will always ensure that any personal information is secure at all times. We will not intentionally pass this information on to any third party with the exception of our couriers for delivery purposes.

Events outside our control

The Company shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the goods, if the delay or failure was due to any cause beyond the Company’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company’s reasonable control:-

(i) Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident.
(ii) War or threat of war, sabotage, insurrection, civil disturbance or requisition.
(iii) Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.
(iv) Import or export regulations or embargoes.
(v) Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Company or of a third party).
(vi) Difficulties in obtaining raw materials, labour, fuel, parts or machinery.
(vii) Power failure or breakdown in any vehicle or machinery or any computer malfunction.
(viii) The imposition of Stopping, Waiting, Parking or similar restrictions which delay or prevent the Company from reasonably affecting delivery of the goods.

General

The contract shall be governed by the laws of England and the parties submit to the exclusive jurisdiction for the English courts in relation to any dispute hereunder.

Nothing in this agreement shall confer, nor do the parties intend it to confer, any enforceable right on any third party and the Contracts (Rights of Third Parties) 1999 shall not apply.

Love2Shop Vouchers

Where can I Spend my Voucher?

 

Fashion & Footwear
River Island
Warehouse
New Look
Peacocks
d2 men & women
La Senza
Bonmarche
Shoe Zone
Brantano
Stead & Simpson
Priceless Shoes
Barratts
Blue Inc

Specialist Retailers
Early Learning Centre - Toys
HMV - Entertainment Specialist
Comet - Electrical
Iceland - Supermarket
Carphone Warehouse - Mobile Communications
Waterstone's - Book Stores
JJB Sports - Sports Clothing and Equipment
Halfords - Cycle and Car Parts & Accessories
Ernest Jones - Jeweller
H.Samuel - Jeweller
Leslie Davis - Jeweller
American Golf - Golf Equipment
Bensons for Beds - Bed Specialist
Partners - Stationers
Optical Express - Opticians
Goldsmiths - Jeweller
Mappin & Webb - Jeweller
Watches of Switzerland - Jeweller
Ryman - Stationers
Beaverbrooks - Jeweller
Clinton Cards - Greetings Cards
Birthdays - Greetings Cards
Boots Opticians - Opticians
Pure Party - Party Goods

General Merchandise & Department Stores
Argos * Only vouchers displaying the Argos logo will be accepted as a form of payment in Argos stores.
House of Fraser
Debenhams
Boots
Matalan
W H Smith
Bhs *
T J Hughes
Wilkinson
Instore
£-stretcher
Robbs
Joplings
The Original Factory Shop
Superdrug

Home Improvement & Soft Furnishings
Homebase
Allied Carpets
Focus DIY
Robert Dyas
Fads
General George
The Linen Warehouse
Yorkshire Linen
Walmsleys

Childrenswear & Family Clothing
Mothercare
Ethel Austin
QS

Food & Drink
Bella Italia
Cafe Rouge
Planet Hollywood (London)
Hard Rock Cafe
Laithwaites
Warehouse Wines
The Gourmet Society

Leisure & Pleasure
Red Letter Days
Alton Towers *
Champneys
Ten Pin
Marriott Hotels *
Madame Tussauds *
Legoland *
Warwick Castle *
Blackpool Pleasure Beach
Thorpe Park *
Chessington World of Adventure *
Hastings Hotels
Lightwater Valley *
Wookey Hole Caves *
Brean Leisure Park
Silverstone Rally School
DW Sports Fitness

Web and Phone Only
www.hornbyinternational.co.uk
01981 241 268
www.returntoglory.co.uk
0845 337 4933
ww.spaseekers.com
0845 555 8555
www.podmusic.co.uk
0845 2000 763

Recycling

Waste Battery Regulations

 

Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.