Terms & Conditions
All products remain the property of Rebel Office Supplies until full and final payment is received.
- Terms and 30 days nett.
- All orders are delivered next day unless circumstances are beyond our control.
- Please allow three working days for delivery of furniture orders.
- Minimum order for free delivery is £45 (excluding VAT).
- All prices exclude VAT.
- Calls to our number are free if you are a BT or TalkTalk customer. All other calls are charged at a local rate call from anywhere in the UK.
All usage and purchases from our site will be governed by the Laws of England and Wales. Any disputes or claims arising from the use of this site and the materials contained herein shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Rebel Rewards are to be used solely to purchase the promotions on the website. Points accrued can be claimed against the promotions as per the rewards page. Points cannot be accrued against contract priced items.
Rebel is owned by Quills Office Supplies LTD who control and operate the website from its offices within the United Kingdom. The registered business address is:
Unit 2, Spitfire Business Park
1 Hawker Road
Company registration number - 4836249
VAT registration number - 820381360
The Contract / Our Contract / Contract Information
We trade only on these terms of business, which (if you place an order with us) you agree to the exclusion of any other terms whatsoever and of any understanding or representation save as expressly stated in these terms or on our website.
You will have an opportunity to check and correct any input errors in your order up until you submit your order. The order is submitted by completing all the information fields on the Payment details page and clicking on the "Review & Confirm” button.
Any order you submit is your agreement to enter into a contract with us. Upon receipt of your order, we will send you an e-mail confirming your order with details of the products you have ordered and a total costing. We will accept your order, and become contractually bound to you, only if you have a credit account with us, then when we pick product for delivery or if you do not have a credit account, then on payment in full by you via credit/charge card or pro forma invoice. Our acceptance of your order will be subject to these terms and conditions and no other terms, and subject to availability of the items ordered.
We reserve the right to cancel all or part of any order, for any reason. Should this happen we would contact you to make sure you are aware.
We reserve the right to refuse orders we deem to be of large quantity or placed by resellers.
Ownership of goods will not be passed to you until we have received full payment and the goods are fully delivered. All liability up until this point rest with the user.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. In particular, we may pass your details to a credit reference agency for them to check against certain public and private databases. The credit reference agency may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
If your payment details cannot be authorised for any reason, we will advise you.
Rebel Office Supplies are providing this site and its contents on an "as seen" basis and make no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose and non-infringement. Although we believe the content to be accurate, complete, and current, Rebel Office Supplies does not represent or warrant that the information accessible on this site is accurate, complete, or current. We cannot be held accountable for colour discrepancies which can vary depending on the monitor or device that you are using. If in any doubt with regards to colours please get in touch on 0208 256 2591 or email@example.com. Price and availability information is subject to change without notice.
Website Performance / Use Restriction
We and our suppliers own the copyright, trademarks, and all intellectual property rights ("IPR") to all materials contained within this site. None of which is to be used, downloaded, published, transmitted or otherwise made available without our expressed authorisation in writing. Usage without authorisation is strictly prohibited.
We grant permission to copy, print or distribute in hard copy sections of our site for the purpose of browsing and shopping, or for placing an order on our site. Any unauthorised use of the material on this site without the prior permission of us may violate copyright, trademark and other applicable laws. We respect all relevant trademarks which are marked accordingly. If you wish to link to our site, written consent must be obtained before doing so.
Terms and Conditions are subject to change
We reserve the right to change our conditions from time to time. These changes will reflect in the aforementioned conditions. You will be subject to the conditions that are in place at the time you ordered products from us, unless there is a change required to be made by law or governmental authority. In which case it will apply to orders previously placed by you.
Currency and VAT
The prices advertised on our site are in Pounds sterling (£) and exclude VAT and delivery charges where applicable. VAT will be charged at the rate prevailing on the date of delivery of the goods.
Due to the ever-changing nature of the office supplies market, we reserve the right to amend any prices without prior notice to do so. We will however, strive to offer the most competitive prices wherever possible.
Seasonal and Promotional Pricing
Any pricing relating to seasonal or promotional products is only valid for the length of the promotion. We shall not honour any pricing after said promotion has finished.
As our site contains a large number of products it is possible that some may be incorrectly priced. If any product has been incorrectly priced on the site, we reserve the right to take the below courses of action.
- If the item's correct price is lower than the quoted price, we will charge you the correct price and deliver the goods to you.
- If the item's price is higher than the listed price, we reserve the right to cancel and or amend any such orders before or after your order has been confirmed and/or charged to your credit card or account. We are under no obligation to provide the item/s to you at the incorrect (lower) price even after we have provided you with an order confirmation or dispatch note.
In some cases, we may choose to honour the incorrect or lower price in order to minimise the inconvenience to you. This is totally at our discretion.
In any of the above situations we will endeavour to contact you to keep you informed at all times.
If you have a volume requirement for any item please feel free to contact us for improved pricing where possible.
We reserve the right as per the above conditions to amend or cancel any contract pricing at any time, unless otherwise agreed in writing. This is due to the ever-changing nature of the office supplies market.
Delivery within Mainland UK, excluding Highlands and Islands and Northern Ireland ("The Serviced Countries") is by our Carrier Fed Ex. Delivery is free of charge for all orders over £45 ex-VAT.
For any order submitted for delivery to "The Serviced Countries" we reserve the right to charge an additional delivery cost to enable us to fulfil the order.
If the goods are urgent please contact us for details on our premium delivery services.
Please note that for delivery of furniture, and/or other items deemed to be in this category would incur a charge of £10 for all orders below £100 (excluding VAT). Please note that these deliveries must be made to the ground floor unless otherwise specified before the order is placed.
We do not offer to assemble the item. Please note that there must be adequate free parking in order for us to make the delivery. Requests for Proof Of Delivery should be made in writing or logged as a query, no later than 3 days after the date of the invoice.
Failed deliveries will be charged at £30.
Cancellation of Orders will incur a 30% restocking fee.
There is no minimum order value.
Location and Address
We can deliver to the address where your payment card is registered, however an alternative address may also be given. Any delivery address must be within the service countries as previously laid out.
All deliveries must be signed for, please retain the dispatch note for your records.
Hard to Reach Areas
Delivery charges that apply to "The Serviced Countries” and/or hard to reach/restricted areas will be outlined upon receipt of order. The delivery timescales for these orders would be 3-7 working days.
We will attempt to deliver the goods 3 times. After the first attempt we will leave a card before attempting 2 further times, after which the goods will be returned to base. If after this time you will require us to attempt the delivery again, we will have to re-apply the delivery charge as previously paid.
If a customer requests a re-delivery of an order that was refused when we first attempted to deliver, a second delivery charge will be incurred.
Goods that are on back order will be delivered as soon as they are available, this will be at no further charge.
If you require a large quantity of an item delivered please contact us directly to discuss delivery method and costs.
Return Due to Faulty Goods
If there is a fault with your product within 6 months, we would at our own discretion offer either a repair, exchange or a refund. For the product to qualify for a refund or return, it must have the original box and packaging complete with any accessories and/or free gifts offered with it. We will not cover any faults due to neglect, misuse, normal wear and tear or damage caused as a result of an accident.
Return Due to Damaged Goods
The same conditions apply as the "returns due to faulty goods" section above with the exception that you must notify us within 3 working days that the goods are damaged.
If we are notified later than this it may restrict our ability to offer a full refund or return.
Returns Due to Incorrect Item/s Received
In the unlikely event that the goods delivered do not match your original order please notify us within 3 working days. Failure to do this may restrict our ability to offer a full refund or return.
Upon notification within the 3 working day period we will arrange a free collection of the incorrectly delivered goods and then re-deliver the correct goods as soon as possible.
Return Due to Incorrect Product Selection
For the product to qualify for a refund or return, it must be in an "as new" condition with the original box and packaging complete with any accessories and/or free gifts offered with it. All returns due to incorrect product selection must be made within 10 days of purchase.
Any refund for the above outside the time limit will be to the value of 75% of the total purchase price excluding VAT and delivery charge.
Returns of items outside of the 10-day limit will be subject to a 60% refund.
Notable exclusions to our returns policy are special orders (black codes in the catalogue). If you are unsure about any item's returns status please contact us before placing the order.
Returns will only be accepted on food and drink products if the goods were received in a faulty condition.
The terms of our cancellation policy are as per our returns policy above. Please contact us if you have any queries.
Shortages must be reported within 3 working days. If we are notified later than this it may restrict our ability to offer a full refund or return. This is at our full discretion.
Any refund will be made using the same method as the original payment. The refund will take place after the goods have been inspected, and found to be in re-saleable condition.
If the refund is due to the goods being of unsatisfactory condition, we would normally aim to process the refund within 48 hours.
Goods may be returned for any reason within 14 days of delivery but must be in a saleable, or 'as new' condition and in the original packaging as supplied. If an item was delivered un-assembled it must be returned with all parts included in their original packaging.
Goods can be returned for credit or refund only with the express permission of Rebel Office Supplies and returned without prior authorisation may be rejected and may not be refunded. Please contact us via email (firstname.lastname@example.org) or telephone for instructions.
Made-to-order or personalised items cannot be returned unless they're faulty.
We reserve the right to levy a re-stocking and handling charge of up to 25% (with a minimum of £40) for returned items.
Unless otherwise stated by Rebel Office Supplies, the buyer is responsible for the cost of the return carriage.
Payment and Terms of Payment
Any non-account customers have the option to pay us using various forms of credit card and debit card, including corporate cards.
At Rebel Office Supplies, we take security very seriously and make shopping online as safe as possible. No credit or debit card details are stored once your order has been processed. This is why you can save your delivery address but need to enter your card details securely each time you order.
When will I be charged?
Payment will be taken on receipt of your order before delivery of goods.
All promotions are subject to our standard Terms and Conditions and would adhere to the privacy and electronic communications act (PECR) 2003, we will offer a valid opt out option.
Rebel Office Supplies will always ensure that any personal information is secure at all times. We will not intentionally pass this information on to any third party with the exception of our couriers for delivery purposes.
Events Outside Our Control
The Company shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Company's obligations in relation to the goods, if the delay or failure was due to any cause beyond the Company's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company's reasonable control:
- Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident.
- Ware or threat of war, sabotage, insurrection, civil disturbance or requisition.
- Acts, restrictions, regulations, bye-laws, prohibitions or trade disputes (whether involving employees of the Company or of a third party).
- Difficulties in obtaining raw materials, labour, fuel, parts or machinery.
- Power failure or breakdown in any vehicle or machinery or any computer malfunction.
- The imposition of Stopping, Waiting, Parking or similar restrictions which delay or prevent the Company from reasonably affecting delivery of the goofs.
The contract shall be governed by the laws of England and the parties submit to the exclusive jurisdiction for the English courts in relation to any dispute hereunder.
Nothing in this agreement shall confer, nor do the parties intend to confer, any enforceable right on any third party and the Contracts (Rights of Third Parties) 1999 shall not apply.